Managing your plan is split across two places, which is the most common source of confusion. The short version:
In ZingBot: booking and releasing seats
Under Settings → Plan you change the number of seats (licences) yourself:
- Add seats — ZingBot shows you the cost first, before you confirm.
- Remove seats — also with a preview before the change takes effect.
- Turn a trial into a subscription — also here.
You do not leave ZingBot for any of that. To see how many seats are in use, go to Settings → Team; an invited person only takes a seat once they have been activated.
Through Paddle: paying and collecting invoices
Payment itself is handled by Paddle, our payment provider:
- Upgrading from the trial — ZingBot opens the Paddle checkout inside the dashboard.
- Changing your payment method, downloading invoices, updating billing details — use the “Manage Billing Account” button, which opens the Paddle customer portal in a new tab.
Cancellations take effect at the end of the current billing period; an upgrade is billed prorated, immediately.
If your account is billed manually
Some accounts are invoiced manually. The Plan page says so explicitly when that applies, and there is no self-service — contact support for any change.
Support cannot take payments or promise refunds. A disputed charge goes through the Paddle portal.